We created a new web-based call handling system for Crimestoppers

Built by Kalago's experienced team of developers, we created a new web-based application, known as Hermes, which enabled staff to process and record reports from the public in a more secure, swifter and intuitive manner.

The Hermes system implementation led to almost 34,000 arrests and charges being made, 1.6 million actionable calls and £131 million of stolen goods being recovered.

Agents at Crimestoppers' contact centre answer and record well over 1,000 online and telephone reports per day. The charity does incredible work, but its technology was holding it back.

The old call handling system was difficult to navigate, requiring separate applications to create reports and log the location of offences. To process the reports efficiently, it needed an update. So, Crimestoppers turned to us for a solution.

Our team created Hermes, a web-based call system which enabled faster and more secure processing of data.

By implementing a mechanism to archive data on a daily basis, we were able to ensure the production environment remained fast and stable. The fully searchable database means staff at Crimestoppers' contact centre now have the ability to generate customisable reports and analyses from the anonymous data collected and visualise this on one screen.

The new, streamlined platform has transformed the work Crimestoppers does. With staff now able to process a greater number of calls and information, Hermes has become a vital tool in Crimestoppers' mission to make our country a safer place.

It's vitally important for Crimestoppers call centre staff to deal with new reports swifty and accurately. We redesigned the whole flow of the reporting process and allowed Crimestoppers staff to see every detail of the incoming reports without having to leave the page. They could even anonymously and securely chat to the end-user to add further accuracy to their reports.